All orders are processed within 1–3 business days.

Free worldwide shipping on all orders.

Estimated delivery time 7-14 working days

We have a 30-day return policy, which means you have 30 days from the date you received the item to request a return.
More information:

https://animefans.store/policies/shipping-policy

https://animefans.store/policies/refund-policy

We currently accept all major credit and debit cards (Visa, Mastercard, Discover, American Express). We also accept Apple Pay, Google Pay, Shop Pay, Klarna and PayPal.

1. Do you ship worldwide?

Absolutely! We offer free worldwide shipping on every order — no hidden fees.

2. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number. It may take up to 48 hours for tracking updates to appear.

3. Do you sell official products?

We sell high-quality figures carefully selected from trusted suppliers. Most are officially licensed; some are high-quality replicas for collectors.

4. Can I pre-order figures?

Sometimes! If you see a “Pre-order” label, it means the figure will ship as soon as it’s in stock. Pre-order dates are estimates and may change.

5. What if my order arrives damaged?

Take photos of the damage and contact us within 48 hours of delivery — we’ll help you arrange a replacement or refund.

1. How do I place an order?

Simply add the items you want to your cart, click “Checkout,” and follow the on-screen instructions.

2. Can I change or cancel my order after placing it?

Yes — if your order hasn’t been shipped yet. Contact us as soon as possible with your order number.

3. How can I update my shipping address?

If your order hasn’t shipped, contact us immediately so we can update the address. Once shipped, the address cannot be changed.

4. Do you provide order confirmation?

Yes — after placing your order, you’ll receive an email confirmation with your order details.

5. How can I track my shipment?

Once your order ships, you’ll get a tracking number via email. Tracking updates may take up to 48 hours.

6. What if I haven’t received my order?

Please check the tracking info first. If it shows delivered but you didn’t receive it, contact your local post office or delivery service, then contact us.

7. Are my personal details safe?

Yes — we comply with GDPR and never share your personal data with third parties without your consent.

8. How do I contact customer support?

Email us at info@animefans.store or use the contact form on our website. We reply within 24–48 hours.